Newsletter LINKS – January 2025

Good governance requires farsightedness and cooperation

Dear affiliated companies and partners,

Patrimonia ends 2024 on a strong note. In this editorial, I would like to share with you the main lessons from the past year, the challenges faced and the exciting prospects that lie ahead of us in 2025.

Strong leadership and enhanced governance

This year, Patrimonia strengthened its governance with key initiatives such as the adoption of a new Governance Charter and finalisation of the risk management processes. Our compliance efforts culminated in the re-certification of ISO 9001:2015, thereby testifying to an unwavering commitment to excellence.

Outstanding financial and operational performance

The results estimated as at 31 December 2024 speak for themselves: a portfolio performance of +7.3%, a coverage ratio of 105.0% after interest distribution, and an 11.6% increase in active insured members and an 8% increase in affiliated companies. These figures reflect our ability to balance caution and ambition in a rapidly changing business environment.

The year also marked a new milestone in our commitment to stakeholder satisfaction. With a recommendation rate of 81.7%, the result of a survey conducted among our insured members, we take great pride in meeting the high expectations of our insured members, affiliates and partners.

A year of innovation and digital transformation

2024 was a landmark year in the modernisation of our tools and processes. We accelerated our business process automation, and improved our computer security. These developments facilitate our in-house management and improve the experience of insured members and affiliates.

Socially responsible initiatives

Patrimonia’s talented employees are its greatest asset. In 2024, we hired new team members, upskilled our employees with targeted training and made advance preparations for the generational transitions within our organisation. Our commitment to sustainability was also strengthened: we took steps to include ESG factors in our investments and began accelerating responsible investment in occupational pensions.

Strategic outlook for 2025

In 2025, Patrimonia will continue its efforts to meet the expectations of its affiliates and the requirements of an ever-changing market. The priorities include:

• Digitalisation and simplification: continuation of process automation and continuous improvement of tools to make our services even simpler and even more accessible.
• Strengthening governance: implementation of the Governance Charter and close monitoring of the skills that are necessary for the Board of Trustees to ensure efficient management.
• Strengthening relationships: more support for insured members, affiliates and partners with new loyalty programmes to enhance their satisfaction.
• Sustainability and accountability: systematic integration of sustainability criteria in our practices and investments and sustained efforts to align our activities with sustainable and responsible goals.

Achieving excellence together

2024 was a year of transformation, and 2025 will be a year of consolidation and innovation. Together, we will continue enhancing our pension provision, focusing on security, improvement and sustainability.

My thanks and appreciation,

Sylvie Jaton, Managing Director